What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed during the first Phone Call or Email interaction. They form a deeper impression the moment they enter your door. Here are a few, easy to implement, tips to take your Patient Experience from Good to Great! 1) Have phones answered before the third ring and by more »

Are you a Manager or a Leader?

Are you a Manager or a Leader?

There is a Difference Between Managing a Team and leading one. Leaders don’t simply ensure tasks are completed; Leaders inspire with actions.   Tips to Providing Leadership for your Team Good leadership skills are important for all Business Owners and Managers. I want to share with you some skills I believe to be important to a Successful Dental Practice. Walk your Talk. If you want your employees to care about your practice; You must show that you care. Showing up to work late on a consistent basis sets a bad precedent. If you want your team to be on time, more »

Benefits of a Small-Town vs. Big-Town Practice

Benefits of a Small-Town vs. Big-Town Practice

The following article was written by our Founder, Mary Fisher-Day, exclusively for Dental Entrepreneur Magazine and appears in the Fall, 2016 issue and the online edition Here.  There’s plenty to be said of the benefits of living and practicing in a big city or Metropolitan area. Proximity to upscale dining, Cultural Activities and Shopping Malls are at the top of the list when I speak with a young dentist seeking to purchase a practice. Easily, nine out of ten are seeking a practice no further than a thirty-minute drive from a large city. While practicing in a large city does more »

A Note From Mary

A Note From Mary

When you think you can’t afford to hire a practice management coach or consultant is when you need one most. If your practice is in need of a consultant/coach, find one that will work with you on payments. Our clients see their investment repaid many times over and in a very short period of time. Why wait for tomorrow, when you can see results today? For more information on our services, see our website at www.thedentalbusiness.com or email us at clientcare@thedentalbusiness.com. At The Dental Business we welcome ideas, comments and questions for future blog posts. Do you have an idea more »

Top Mistakes Made By Dental Practice Owners

Top Mistakes Made By Dental Practice Owners

What are the top mistakes made my dental practice owners? 1- Under estimating the value of team communication   * Morning meetings or huddles are the most important communication of the day. This 10 to 15 minute meeting will set the tone for the day. The Doctor or Scheduling Coordinator should facilitate   Review the schedule for the day Determine where emergency patients should be placed on the schedule Discuss your goals for the day and month. Where you are, where you need to be and what you can do to get there Review prior day and discuss any issues that more »

A few of our strategies for ending the year on a good note and starting the next year off ahead of the game.

A few of our strategies for ending the year on a good note and starting the next year off ahead of the game.

Where has the year gone? I cannot believe its November already. I want to share with you a few of our strategies for ending the year on a good note and starting the next year off ahead of the game. Set goals for 2014:   Production; Collections; Collection %; Hygiene; Specialty Procedures, etc. Review your fee schedule to determine whether an increase is in order. If you participate in PPO plans, negotiate an increase in your reimbursement rate. Remind patients to use their remaining insurance benefits before the year’s end. If they wait on needed treatment until 2014, they will have more »

Interview with Mary Fisher-Day, Founder and Owner, The Dental Business – Part Two

Interview with Mary Fisher-Day, Founder and Owner, The Dental Business – Part Two

Conducted by Livvie Matthews, Simple Social Media TV Part Two Livvie Matthews: Mary, what about Compliance and Documentation? Do you feel there are particular areas that practices should pay attention to when it comes to Compliance and Documentation? Mary Fisher-Day: Yes, I do. These are the areas dentists rarely think about. Yet, these are areas that can cost a practice hundreds of thousands of dollars. First, you must know HIPAA laws. You cannot just assume that your team knows and abides by them. You will need to make sure that they are following your office protocol and that manuals are more »

Do You Really Need a Dental Practice Valuation?

Do You Really Need a Dental Practice Valuation?

Do you really need a dental practice valuation? Yes, and for the same reasons you have disability and life insurance…to protect your family. In the event of Practice owner’s death, the practice value decreases an average of 5% per week and 50% of practices go unsold when the owner dies unexpectedly. A thorough practice valuation will take 3 to 5 weeks to complete. Most family members have no idea what a practice is worth, where to find the documents necessary to have it properly appraised or who to call for help. When grieving the loss of a loved one, an more »