What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed during the first Phone Call or Email interaction. They form a deeper impression the moment they enter your door. Here are a few, easy to implement, tips to take your Patient Experience from Good to Great! 1) Have phones answered before the third ring and by more »

Benefits of a Small-Town vs. Big-Town Practice

Benefits of a Small-Town vs. Big-Town Practice

The following article was written by our Founder, Mary Fisher-Day, exclusively for Dental Entrepreneur Magazine and appears in the Fall, 2016 issue and the online edition Here.  There’s plenty to be said of the benefits of living and practicing in a big city or Metropolitan area. Proximity to upscale dining, Cultural Activities and Shopping Malls are at the top of the list when I speak with a young dentist seeking to purchase a practice. Easily, nine out of ten are seeking a practice no further than a thirty-minute drive from a large city. While practicing in a large city does more »

Oral Cancer… Is your team educated on the fastest growing cancer in the US?

Oral Cancer… Is your team educated on the fastest growing cancer in the US?

In North America someone dies every hour of everyday from Oral Cancer. Yet, according to the National Cancer Institute only 20% of the US population receive Oral Cancer exams. The ADA recommends Oral Cancer Screenings be performed annually on every patient over the age of 17. Although tobacco and alcohol use are still primary causes of Oral Cancer, the last 15 years has seen a 60% increase in Oral Cancer in adults under the age of 40. The primary cause for this increase is the HPV virus. Patients place their trust and their lives in the hands of their Dentist. more »

Is your surface disinfectant safe and are you using it right?

Is your surface disinfectant safe and are you using it right?

Surface disinfectant: Hands down this is the least understood area in a dental office. Understand the proper steps to use from ventilation to PPE, each area contains risky outcomes. The labels change often and include vital information, such as the exposure time to kill viruses and bacteria. A recent survey showed that when clinicians were asked if they were reading the label on the disinfectant being used, 92% said NO or that they only read if it is a new product. When asked the minimum number of wipes it takes to clean a room nearly 25% stated they did not more »

Do You Know the Difference?

Do You Know the Difference?

What is the difference… between a regular cleaning, scaling and root planing, and periodontal maintenance?  Do you know how to answer your patients when they ask this question? We all have been faced with the WHY question when a patient is told they need more than their “free” cleaning and when asked come back for a periodontal maintenance appointment.  What is the best way to explain this to your patients? If your staff needs recommendations on how to answer questions like these, we would be more than happy to help you.  Contact us as clientcare@thedentalbusiness.com. Donna Jackson,RDH Dental Business Coach   A more »

A Note From Mary

A Note From Mary

When you think you can’t afford to hire a practice management coach or consultant is when you need one most. If your practice is in need of a consultant/coach, find one that will work with you on payments. Our clients see their investment repaid many times over and in a very short period of time. Why wait for tomorrow, when you can see results today? For more information on our services, see our website at www.thedentalbusiness.com or email us at clientcare@thedentalbusiness.com. At The Dental Business we welcome ideas, comments and questions for future blog posts. Do you have an idea more »

Top Mistakes Made By Dental Practice Owners

Top Mistakes Made By Dental Practice Owners

What are the top mistakes made my dental practice owners? 1- Under estimating the value of team communication   * Morning meetings or huddles are the most important communication of the day. This 10 to 15 minute meeting will set the tone for the day. The Doctor or Scheduling Coordinator should facilitate   Review the schedule for the day Determine where emergency patients should be placed on the schedule Discuss your goals for the day and month. Where you are, where you need to be and what you can do to get there Review prior day and discuss any issues that more »

The Face of Your Practice

The Face of Your Practice

Front Desk Team Members Whenever one thinks about the way a doctor’s office should be run, they should compare it to the parts of a body. If the doctors and medical staff are the hands, and the billing coordinator is the brain, then the front desk is undoubtedly the face. The front desk position is a vital aspect of any practice because it is the first and last contact for a patient. That is why it is imperative that the individual chosen, can balance the tight rope of running an above standard patient care facility and a successful business. First, they need to understand that the relatively intimate relationship between patient more »

Dental Negligence – Are you covering your tracks?

Dental Negligence – Are you covering your tracks?

Written notification of Periodontal Disease is essential for every Dental Hygiene Program. Make sure your entire team understands that informed refusal is just as important as informed consent. The main function of informed consent is to protect the patient’s right to self-determination of whether or not to accept the treatment proposed. The dentist and hygienist are responsible for providing patients with several important factors to make sure that they are properly informed: Explain the procedure using understandable terms and language Explain clearly the reasons or diagnosis for the planned procedure Explain the benefits, anticipated outcome, and prognosis of the procedure more »

Large City or Small Town?

Large City or Small Town?

The vast majority of students coming out of dental school want to practice in large cities, while small town populations often struggle to find a dentist within a 30 minute drive.  For this reason, some states offer an incentive program to dentists who agree to practice in small towns. There are often programs in which student loans can be reduced or forgiven, or large sign-on bonuses given to dentists who agree to practice in the area, for a minimum of 4 years. Here are some benefits to practicing in a small town or rural area: Loyal Patient Base Loan Forgiveness or more »