Mary is pleased to announce her association with The Snyder Group.
For more information about The Snyder Group, click here.
Practice Management
Consultant and Managed
Transition Specialist
Mary Fisher-Day has more than 25 years experience in the Dental Field. With a background in both the clinical and managerial aspects of Dentistry, she has first hand knowledge of the challenges faced by a Dentist and Staff on a daily basis.
Below is a list of Management Issues commonly faced in a Dental Practice:
Mary has experience with these and many other aspects of The Dental Business.
Management Tips
Sense of Urgency Creates Treatment Acceptance
Many Dental Practices experienced a slow 2009. As you all know, it is very difficult to get patients to accept treatment during this tough economy. You will need to use every means at your disposal to educate patients and give them a sense of urgency, motivating them to have needed treatment.
You may have heard this before, but I believe it bears repeating. Sit down and look your patient in the eyes. Tell them what you feel is the best course of treatment to restore their teeth. They need to hear it from the Doctor, see the conviction in your eyes, be shown pictures from an intraoral camera, shown a video on Casey and be informed of the consequences of NOT having treatment. A clinical staff member should remind the patient, as they walk to check out, of the work they need to have done. This will prompt the scheduling coordinator to follow-up and make an appointment before the patient leaves. If the scheduling coordinator is on the phone or with another patient, the clinical staff member should make the needed appointment. Note: If the patient leaves without making an appointment, there is less than a 50% chance they will ever make one.
All education and motivation must be done while the patient is in the office. Try to maximize every appointment. If a patient is in need of more treatment than scheduled and your schedule allows, try and take care of it while the patient is in the chair. By doing this, you will open up time on your schedule for other patients, get more production out of this appointment and save your patient time away from work and another trip to the dentist. They will appreciate your consideration of their time and tell others about you.
