The Face of Your Practice

The Face of Your Practice

Front Desk Team Members Whenever one thinks about the way a doctor’s office should be run, they should compare it to the parts of a body. If the doctors and medical staff are the hands, and the billing coordinator is the brain, then the front desk is undoubtedly the face. The front desk position is a vital aspect of any practice because it is the first and last contact for a patient. That is why it is imperative that the individual chosen, can balance the tight rope of running an above standard patient care facility and a successful business. First, they need to understand that the relatively intimate relationship between patient more »

A Note From Mary

A Note From Mary

Hello everyone, Hope you are enjoying your summer!  While you are enjoying it, here are a few things to think about, to help your business. First of all: just say… Thank  You. Your Team:  Do they feel appreciated? Hint: It’s not all about money. I’ve spent countless hours speaking with Team members about their jobs and job satisfaction. While monetary compensation is important to all of them, the overwhelming majority place feeling appreciated at the top of their list of reasons for job satisfaction.  In today’s economy, you may not be able to give pay raises but you can sayThank You. Here are more »

Dental Negligence – Are you covering your tracks?

Dental Negligence – Are you covering your tracks?

Written notification of Periodontal Disease is essential for every Dental Hygiene Program. Make sure your entire team understands that informed refusal is just as important as informed consent. The main function of informed consent is to protect the patient’s right to self-determination of whether or not to accept the treatment proposed. The dentist and hygienist are responsible for providing patients with several important factors to make sure that they are properly informed: Explain the procedure using understandable terms and language Explain clearly the reasons or diagnosis for the planned procedure Explain the benefits, anticipated outcome, and prognosis of the procedure more »