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Image of a Dentist and satisfied patient with white teeth. What will set your practice apart in 2017?

What Will Set Your Practice Apart in 2017?

What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed …

Photo of a team member: She knows that Oral cancer exams are important

Oral Cancer… Is your team educated on the fastest growing cancer in the US?

In North America someone dies every hour of everyday from Oral Cancer. Yet, according to the National Cancer Institute only 20% of the US population receive Oral Cancer exams. The ADA recommends Oral Cancer Screenings be performed annually on every patient over the age of 17. Although tobacco and alcohol use are still primary causes …

Photo: Surface disinfectant are you using it correctly?

Is your surface disinfectant safe and are you using it right?

Surface disinfectant: Hands down this is the least understood area in a dental office. Understand the proper steps to use from ventilation to PPE, each area contains risky outcomes. The labels change often and include vital information, such as the exposure time to kill viruses and bacteria. A recent survey showed that when clinicians were …

Fun party image. Does your practice need dance parties?

Could Early Morning Dance Parties Boost Productivity?

I recently learned of a dental practice that has two minute dance parties, prior to their morning huddle everyday. The team loves it. Imagine the positive energy this brings to the practice! What do you think? Would this work for your practice? Check out the article below. Early Morning Dance Parties Boosting Productivity -Mary Mary …

Image of calculator and math. What is your overhead?

Dental Office Overhead

The following overhead numbers are typical of a well managed Dental Practice: • Staff Salaries (including benefits and government required Payroll expenses) = 24-28% • Clinical Supplies = 6% • Lab Fees (all) = 7-8% • Rent or Lease payment = 4% • Equipment Leasing/Purchases = 2-3% • Office Supplies (includes postage and electronic billing …

Photo of a button with the definition of Incentive

Does Your Incentive Plan Inspire Your Team?

With the slowdown in the economy, yearly pay raises may be difficult to give.  However, a bonus program can be a great way to motivate current employees and even acquire new ones (when needed). When you include an incentive bonus in your total compensation package, it shifts employee mentality to that of ownership. They become motivated to …

All-Star Dental Academy logo .. Dental All-Stars Podcast featuring Mary Fisher-Day

Dental All-Stars Podcast

Mary Fisher-Day, discusses the importance of team communications for this Dental All-Stars Podcast. Great information that every dental practice can use! To listen to this podcast, find out why team communication is so important, and learn best practices click here Dental All-Stars Podcast Mary Fisher-Day, founder of The Dental Business, was asked to discuss the importance of team …

Image of a chart .. what are the top mistakes made by dental practice owners?

Top Mistakes Made By Dental Practice Owners

What are the top mistakes made my dental practice owners? 1- Under estimating the value of team communication   * Morning meetings or huddles are the most important communication of the day. This 10 to 15 minute meeting will set the tone for the day. The Doctor or Scheduling Coordinator should facilitate   Review the schedule …

Image of a smiling team member: The front desk is the face of your dental practice

The Face of Your Practice

Front Desk Team Members Whenever one thinks about the way a doctor’s office should be run, they should compare it to the parts of a body. If the doctors and medical staff are the hands, and the billing coordinator is the brain, then the front desk is undoubtedly the face. The front desk position is a vital aspect of any …