Coaching and Consulting
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These articles contain the knowledge, insights and strategies I’ve developed in over 30 years in Dentistry.
You will find tools and resources to use in your Practice!
Click the “Read More” link after each introduction to access the complete article.
Still on my mind – After returning from the ADA and ADMC (Academy of Dental Management Consultants) meetings last October, one message was forefront on my mind and it hasn’t gone away. The message is “People before Profits”. I realize this message can be viewed in different ways. In the context in which I heard …
Education and a Sense of Urgency are paramount when providing needed treatment to a patient. Sit down and look your patient in the eye to discuss your diagnosis and the treatment recommendation. This will increase their level of trust in you, and substantially increase your treatment plan acceptance rate. Use an intraoral camera to show …
The Dental Industry is no exception. Throughout my career as a Consultant, I’ve spent countless hours with dental team members and one of the questions I ask is, “what aspect of your job gives you the most satisfaction”? Recently, I placed a poll on Social Media asking which of the following is most important to …
Running a Successful Dental Practice is Stressful. You take good care of your patients and run a business too. You don’t take enough down time to enjoy your family and friends or to just put your feet up and close your eyes. It has been proven that stress can lower the immune system and make …
What Will Set Your Practice Apart is the quality of “customer service” your patients receive. Providing Great service in a Caring Environment will turn a First Visit into a Loyal Patient for years to come. Your Patient’s Experience with your office isn’t solely based on what happens during their dental appointments. Their initial impression is formed …
There is a Difference Between Managing a Team and leading one. Leaders don’t simply ensure tasks are completed; Leaders inspire with actions. Tips to Providing Leadership for your Team Good leadership skills are important for all Business Owners and Managers. I want to share with you some skills I believe to be important to …
The following article was written by our Founder, Mary Fisher-Day, exclusively for Dental Entrepreneur Magazine and appears in the Fall, 2016 issue and the online edition Here. There’s plenty to be said of the benefits of living and practicing in a big city or Metropolitan area. Proximity to upscale dining, Cultural Activities and Shopping Malls …
In North America someone dies every hour of everyday from Oral Cancer. Yet, according to the National Cancer Institute only 20% of the US population receive Oral Cancer exams. The ADA recommends Oral Cancer Screenings be performed annually on every patient over the age of 17. Although tobacco and alcohol use are still primary causes …
I get asked this question a lot when I am speaking to groups of dentists, so I decided to share the answer, and the reasons behind it, with you. I have seen some consultants advocate cameras to counter embezzlement; their arguments center around deterrence and increased possibility of detecting a thief. While I think front-desk …
Surface disinfectant: Hands down this is the least understood area in a dental office. Understand the proper steps to use from ventilation to PPE, each area contains risky outcomes. The labels change often and include vital information, such as the exposure time to kill viruses and bacteria. A recent survey showed that when clinicians were …